Refund Policy

Last Updated: September 1, 2024

This Refund Policy describes the conditions under which Helreno may issue refunds for purchases made through our platform at calorie-tracker.us. By completing a purchase, you acknowledge that you have read and agreed to the terms outlined below.

1. General Refund Eligibility

Refund requests are evaluated on a case-by-case basis. To be considered eligible for a refund, a request must meet the criteria described in this policy. Helreno reserves the right to approve or deny any refund request at its sole discretion.

2. Subscription Plans

2.1 Monthly Subscriptions

Refund requests for monthly subscription plans must be submitted within 7 calendar days of the initial purchase or renewal date. Requests submitted after this period will not be eligible for a refund. Partial refunds for unused days within a billing cycle are not provided.

2.2 Annual Subscriptions

Refund requests for annual subscription plans must be submitted within 14 calendar days of the purchase date. After this window has passed, the subscription is considered non-refundable. If a refund is approved within the eligible period, the amount will be calculated based on the full plan price minus any applicable processing fees.

2.3 Renewals

Automatic subscription renewals are generally non-refundable unless the renewal charge was not preceded by adequate notice. If you believe a renewal occurred without proper notification, please contact our support team within 5 calendar days of the charge.

3. One-Time Purchases

One-time purchases, including individual course access, quiz packs, or premium content unlocks, are eligible for a refund only if:

The content was not accessed or consumed after purchase
The request is submitted within 7 calendar days of the purchase date
A technical fault on our platform prevented access to the purchased content

Once content has been accessed, downloaded, or used, it is no longer eligible for a refund.

4. Free Trials

If you signed up for a free trial that converted to a paid subscription, refund eligibility begins from the date the paid subscription was activated. Charges incurred during or immediately after a trial period are subject to the standard refund windows described above.

5. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

Purchases older than the applicable refund window
Accounts that have been suspended or terminated due to a violation of our Terms of Service
Promotional or discounted purchases unless otherwise stated at the time of sale
Gift cards, vouchers, or credits issued by Helreno
Any fees related to chargebacks or payment disputes initiated outside of this policy

6. How to Request a Refund

To submit a refund request, please contact our support team using the information below. Include your account email address, the date of purchase, the item or plan you are requesting a refund for, and a brief description of the reason for your request.

Email: info@calorie-tracker.us
Phone: +1 980 237 6922
WhatsApp: https://wa.me/19802376922
Telegram: https://t.me/+19802376922

We aim to respond to all refund requests within 3 business days of receipt.

7. Refund Processing

Approved refunds are returned to the original payment method used at the time of purchase. Processing times vary depending on your payment provider but typically take between 5 and 10 business days to appear on your statement. Helreno is not responsible for delays caused by third-party payment processors or financial institutions.

8. Chargebacks and Disputes

We encourage users to contact us directly before initiating a chargeback with their bank or payment provider. Initiating a chargeback without first contacting Helreno may result in the suspension of your account while the dispute is under review. If a chargeback is found to be unwarranted, we reserve the right to contest it and recover any associated fees.

9. Changes to This Policy

Helreno reserves the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page with an updated effective date. Continued use of our platform following any changes constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed of any updates.

10. Contact Information

If you have any questions about this Refund Policy or need assistance with a purchase, please reach out to us:

Helreno
8015 Sawback Trail, Colorado Springs, CO 80919, United States
info@calorie-tracker.us
+1 980 237 6922